Welcome to Ezohost! These Terms of Service (“Terms”) govern your use of our hosting services, website, and any related products or services provided by Ezohost (“we”, “our”, or “us”). You agree to comply with and be bound by these Terms by using our services. Please read them carefully.

1.0 Privacy Policy

At Ezohost, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our domain hosting services.

• Information Collection: We collect personal information that you provide when you register for an account, purchase our services, or contact us for support. This may include your name, email address, phone number, payment information, and domain registration details.
• Use of Information: The information we collect is used to provide, maintain, and improve our services, process transactions, communicate with you, and enhance your customer experience. We may also use your information to send you important updates, promotional offers, and service-related notifications.
• Data Security: We implement a variety of security measures to ensure the safety of your personal information. Our servers are protected by advanced security technologies, and we regularly update our practices to comply with industry standards.
• Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as necessary to provide our services or as required by law. This may include trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential. However, we are bound to provide the information to the administration for any governmental or legal investigation. We always respect and protect your privacy.

By using our services, you consent to this Privacy Policy. We may update this policy periodically, and any changes will be posted on this page. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

2.0 Payment and Delivery of Services

2.1 Payment Terms:

• Payment Methods: We accept various payment methods, including credit cards, debit cards, PayPal, and bank transfers & online mobile banking. All payments must be made in the currency specified during the checkout process.
• Billing Cycle: Our services are billed regularly, depending on the billing cycle you choose (monthly, annually, etc.). You agree to provide accurate and complete billing information and keep this information up-to-date.
• Payment Authorization: By providing your payment information, you authorize us to charge the applicable fees to your designated payment method. If your payment method fails or is declined, we may suspend or terminate your services until full payment is received.
• Refund Policy: We offer a 15-day money-back guarantee for our hosting services. If you are not satisfied with our services, you may request a refund within 15 days of your initial purchase. For more details on the refund policy read the 3.0 (Refund Policy) Terms of Services.

2.2 Delivery of Services:

• Account Activation: Upon successful payment, your hosting account will be activated immediately, and you will receive a confirmation email with your account details. For some services, additional verification may be required, which may delay activation.
• Service Availability: We strive to provide uninterrupted access to our services. However, we do not guarantee 100% uptime and are not liable for any downtime or service interruptions caused by circumstances beyond our control, including but not limited to natural disasters, network failures, or third-party actions.
• Service Modifications: We reserve the right to modify, update, or discontinue any of our services at any time. We will notify you of any significant changes that may affect your use of our services.

3.0 Refund Policy

At Ezohost, we’re committed to ensuring your satisfaction with our services. If you are unhappy with any aspect of our service, please contact our support department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 15 days. There are no refunds possible past the 15 days. That’s why we’ve changed our refund policy to make it even more customer-friendly.

3.1 Shared Cloud Hosting

At EzoHost, We provide a 15-day money-back guarantee for our shared hosting to our customers. If you are not completely satisfied with our shared hosting service within the first 15 days of activation, you are entitled to a no-questions-asked refund. Simply contact us within 15 days of activation and we will process your refund within 72 hours. However, our main aim is to provide good service to our customers and solve any problems they may have. If you report the issue to us, we will try to solve it within 24 hours. If you are not satisfied after our efforts to help you, you will get a full refund without any hassle. Note that the 15-day shared hosting money-back guarantee is applicable only at regular prices.

3.2 Premium Cloud Hosting

For our premium hosting services, we follow a 3-day refund policy. If you encounter any issues within 3 days of using our premium hosting service, you can notify our technical team by submitting a ticket. Our skilled technicians will try to resolve your issue, and if an upgrade to your plan is necessary, you will be informed. If the problem is due to a technical issue on our end, you will be refunded. Please note that the refund policy is only applicable to hosting servers, and it does not cover any other services such as migration fees, cPanel fees, or any additional fees

3.3 Windows RDP Refund Policy

At EzoHost, we offer a 24-hour money-back guarantee for Windows RDP. With us, you get 32+ server locations from where you can RDP as per your requirements. First, tell us what you want to use RDP for and the configuration you need. We will generate RDP as per your requirement which should inform us within the next 24 hours if there is any problem. Our technician will try to solve your problem. You may need to upgrade your custom RDP if necessary. If you intend to use emulators, VPN, or any other software to RDP, you must inform us in advance.

Your satisfaction is important to us. We provide a 24-hour money-back guarantee, valid from the moment your service order is successfully processed. Please note that after 24 hours, the money-back guarantee expires. In the event of any service-related issues, we are committed to resolving them by replacing your server. We will make every effort to provide a replacement promptly. If, despite our efforts, we cannot replace the server within 24 hours of your initial complaint, we will credit your Ezohost account with 50% of your purchase amount. This credit can be used towards any future service purchases on our platform.

3.3 Non-refundable service

Refunds will not be eligible for all other services such as domain, installation service, software license, etc., other than regular shared hosting and premium hosting of EzoHost.

• Special Offer: Many times we will offer some special offers on special campaign service products that are not refundable.
• Domain: There will be no applicable money-back roles for purchased domains at special offers or at any time.
• Storage Server: If you purchase any type of storage server from EzoHost, it is non-refundable.
• Proxy Server: At EzoHost, you will get 32+ proxy servers from where you can get the server location per your requirements. If you use the proxy server for at least 1 hour then you are not eligible for the Refund Policy.
• Add-on Fee: At EzoHost, Any kind of add-on fees such as migration, software fees, cPanel, etc. are not refundable.

3.4 Refund Process

At EzoHost, If you are covered by our refund policy, your matter will be transferred to our billing department. As per our policy, your refund will reach you within 15 working days respectively. This will be completed by our billing department contacting you.

4.0 Migration Policy

At EzoHost, Here we generally provide two types of migration services, free migration and paid migration.

4.1 Free Migration

Here free migration means, we will migrate your site for free in case of shared hosting, premium hosting, and email hosting purchased from our first time. This is applicable only for first-time purchased servers.

4.2 Paid Migration

When you are already our client and migrate for free for the first time, from then on you have to pay us a fixed migration fee of BDT.500 per migration.

5.0 Support policy

At EzoHost, Customer priority is first for us. EzoHost provides 24/7 support services to customers. It is mentioned here that we support our customers in 3 ways: live chat, ticket, and email. Here we provide only sales services and various information through live chat. And for our existing customers, we provide support through tickets and email. In this case, within 12 hours of your email or ticket creation, one of our support members will provide you with a replay of your issue and work to resolve your issue.
It is mentioned here that our support members and customers are respectable persons to us from their respective positions. EzoHost believes that both parties will complete the conversation from their place of respect. EzoHost never supports any bad language in this case, if EzoHost can prove that there has been any bad communication then we will be forced to be strict. In this case, EzoHost may take legal action against the guilty person, resulting in temporary or permanent suspension of the customer’s service.

6.0 Suspension & Termination

Particular obliquity by customers may result in suspension and Termination of their services.

6.1 Suspension

Your service will be suspended for some illegal activities which are as follows:

• Your service will be suspended for using the hosting website for pornography or adult content.
• User service will be suspended for sending bulk emails using webmail or any script.
• Any activity on the website of a user that is prohibited by international law and his local ICT laws will result in immediate account suspension.

6.2 Termination

Your service will be termination for some illegal activities which are as follows:

• You fail to make timely payments for your hosting services.
• Your actions or use of our services cause harm to our network, servers, or other customers.
• If your account is terminated due to non-payment, you may request reinstatement by paying all outstanding fees.
• If you try to spread hatred or discord between any race, religion, society, or community by using our services.
• Any form of payment or card fraud will result in immediate service termination.
• We do not allow any scamming or spamming using our service.

In the event of termination for any of the reasons above, you will not be entitled to a refund for any unused portion of your hosting services.

7.0 Cancellation Policy

Users can cancel their hosting service at any time by submitting a cancellation request from our client area. No cancellation fee will be applicable for the normal cancellation process. If the user wants to get a refund after cancellation, he/she needs to create a support ticket in the billing department to process the refund. After that, the Billing Department will review whether the user’s service cancellation is eligible for a refund following our Money Back Guarantee and Refund Terms. If it is eligible, we will refund the user. We will deny the refund request if it is not eligible.

8.0 DMCA & DDos

DMCA Policy: We comply with the Digital Millennium Copyright Act (DMCA) and promptly respond to any valid copyright infringement notices. If you believe your copyrighted work has been used on our servers without authorization, please submit a written DMCA notice to our designated agent at [email protected].

DDOS Notice: EzoHost is a DMCA (Digital Millennium Copyright Act) compliant service provider, that respects copyright ownership of content and reviews every valid DMCA notice. After verifying the DMCA notice, we will attempt to contact the owner of the reported website via email and give them time to remove the reported content. Repeated violations of valid copyright or failure to take any action regarding notices may lead to suspension or termination of that user’s account. EzoHost may only attempt to contact or act on services hosted directly with EzoHost. We have no control over services that are not hosted with Ezohost
Before submitting a valid DMCA notice, please verify that the service is hosted with EzoHost. Also, please ensure that you are the legal copyright owner or legally authorized to act on behalf of the copyright owner and provide proper verifiable proof of original ownership. The complainant shall be solely responsible for any loss or damage caused to the accused party by misrepresentation or submission of false information and/or the use of content that falls under fair use. EzoHost reserves the right to challenge abuse of the DMCA process and is not responsible for any content hosted by our users. EzoHost is a shared hosting and related service that provides a platform where users can start their websites and serve content they have access to. We strongly discourage and prohibit the hosting of illegal or unlawful content on our platform and are willing to work closely with legal authorities to resolve any issues. Complainants must include their legal contact details when contacting us regarding DMCA notices or other legal matters. You can send your properly formatted abuse complaint directly to [email protected]. Any complaint without the correct information as described herein may be considered invalid.

9.0 Backup Policy

We are very conscious of our client’s data. We think every client’s data is very important to us. So we take a backup every 24 hours as each service starts up. Note that we keep backups of the last 15 days with us. If a client’s service is suspended and the client wants its backup, it must be done within 15 days. Otherwise, we will delete all his backup data. If you want more backups, you can subscribe to our paid backup packages.

10.0 Billing Policy

At EzoHost, Our billing department will inform you through SMS and mail 15 days before the expiry of your service. If you do not renew your service after the expiry of the service period, we will be bound to terminate your service. Note that if your service is not renewed within 15 days, we will delete all data.

10.1 Shared hosting

We will notify you before the service expires so that you don’t make the mistake of renewing your service. In the case of shared hosting, we keep it active for 48 hours after the expiry of the service period, we do not charge any fee if you renew it. If service is renewed after 48 hours, a 25% extra fee must be paid. If not renewed within the next 7 days, the service must be activated by paying an extra 50% fee.

10.2 Premium Hosting

We will notify you before the service expires so that you don’t make the mistake of renewing your service. In the case of premium hosting, the service will be terminated as soon as your service period expires. If you renew it within 48 hours, you don’t have to pay any extra fee. After 48 hours an extra 25% is payable along with the renewal fee.

10.3 Windows RDP

For Windows RDP, you will be notified 72 hours before your service expires. If you don’t renew the service then, your service will be turned off at the end of the period.

10.4 Storage Server

In the case of a storage server, we will inform you about the expiry time by SMS and mail. If you don’t renew your server before it expires, we will keep the server running for 48 hours, then if you don’t renew the server will be turned off. 30% extra fee if not renewed within 72 hours from expiry time. Note that we will keep your data up to 7 days after the server expires. Then all your data will be deleted.

10.5 Proxy Server

In the case of a proxy server, the proxy will be removed from our system as soon as your server expires. When you pay the bill then the server will be activated as soon as the billing department informs our technical team.

10.6 Domain

Domain service will be turned off as soon as your term expires. After renewing the domain, the service will automatically start again.

11.0 Fair Usage Policy

11.1 Shared Hosting

Our shared hosting plans are designed to support small to medium-sized websites and applications. To ensure a high level of performance and availability for all customers, we have implemented the following fair usage guidelines:

• Resource Limits: Shared hosting accounts are allocated a specific amount of server resources, including CPU, memory, and disk space. Excessive usage of these resources, such as heavy database queries or high I/O operations, may result in temporary account suspension to maintain server stability.
• Traffic Limits: Accounts with excessive traffic, bandwidth usage, or abnormal data transfer activity that negatively affects server performance may be subject to bandwidth throttling or suspension.
• Prohibited Activities: Activities such as running scripts for hosting file-sharing applications, video streaming services, or any resource-intensive processes not designed for shared hosting environments are forbidden.

11.2 Premium Hosting

While our VPS Cloud Hosting provides dedicated resources, it is still subject to certain usage limitations to ensure optimal performance for all customers:

• CPU and RAM: Each VPS is allocated specific CPU and RAM resources. Prolonged overuse or consumption of these resources beyond what is allocated may result in service suspension or the need to upgrade to a higher plan.
• Bandwidth: Excessive consumption of bandwidth, such as for large-scale file hosting, streaming services, or unmonitored traffic spikes, may lead to additional charges or temporary service throttling.
• Storage: Your VPS is allocated a specific amount of disk space. Using the VPS for excessive file storage, backups, or non-server-related file hoarding can lead to a review of your account and required adjustments.

General Guidelines for Both Shared and VPS Hosting:

• Unlawful Activities: Use of hosting services for illegal activities, such as spamming, hacking, or distributing malicious software, is strictly prohibited and will result in immediate termination of services without notice.
• Backups: While we provide backup services, it is your responsibility to maintain your backups, especially for high-resource operations or significant websites.

Conclusion:
Our Fair Usage Policy is designed to ensure a stable and high-performing hosting environment for all users. If your account exceeds the normal usage patterns or violates this policy, we may require you to upgrade your plan or reduce your resource consumption. Repeated violations may result in account suspension or termination.

12.0 Windows RDP Policy

For Windows RDP, you must select the configuration based on your requirements from our Izohost site and confirm through online payment. Once the entire process is completed, your order will be confirmed via email. Within 15-20 minutes of confirming your order, your service will be activated, and all your credentials will be provided via email. Please note that if you find any issue with the purchased RDP configuration, it must be reported to us within one to two hours. If any changes need to be made to the purchased RDP configuration, it will be done through a specific process. In this case, no refund policy will be applicable. And See heading 3.3 for the RDP Refund Policy.

Reasons we may not be able to provide support or why RDP may be suspended:

• If copyrighted or illegal content is stored or run within the RDP, it may be suspended.
• If one RDP is used and sold to multiple users.
• If the RDP gets locked for any reason.
• If the user gives RDP shutdown.

13.0 Service Uptime Policy

Ezohost provides its customers with a 99.99% service uptime guarantee. We offer this uptime guarantee for all types of hosting services, and if this is violated in any month, the customer can claim it. As a result, we will compensate the affected customer by adding a credit to their account, which can be used to avail of any of our services.